By accessing or using the ZERO20 website (zero20-amsterdam.nl) and purchasing our alcoholic beverages, you agree to be bound by these Terms & Conditions.

These terms apply to all visitors, customers, and users of our website. If you do not agree, you must immediately discontinue use of the site.

ZERO20 operates in accordance with Dutch and EU e-commerce legislation, including:
– distance selling regulations
– consumer protection rights
– age-verification requirements
– alcohol sales & distribution laws

By placing an order, you confirm that:

– you are 18 years or older,

– all information you provide is accurate and truthful, and

– you are legally permitted to purchase and receive alcoholic beverages in your jurisdiction.

ZERO20 reserves the right to update or modify these Terms & Conditions at any time. Changes take effect immediately once published on this page.

As a ZERO20 customer, you agree to use our website responsibly and comply with all applicable laws. This includes, but is not limited to:

– not purchasing alcohol if you are under 18

– ensuring someone 18+ is available to accept delivery

– providing complete and correct billing and shipping information

– not attempting to bypass age-verification or security systems

– not misusing the website, brand assets, or purchased products

We reserve the right to cancel orders, refuse service, or restrict access to users who violate these obligations, engage in fraudulent activity, or misuse our platform.

You are responsible for ensuring that the import, possession, and consumption of alcohol are legal in your location. ZERO20 is not liable for customs restrictions or local regulatory issues.

ZERO20 ensures the quality of our cocktails and packaging with care. However, to the fullest extent permitted by Dutch and EU law, ZERO20 is not liable for:

– delivery delays caused by third-party couriers

– failed deliveries due to incorrect or incomplete customer information

– damage, loss, or spoilage caused after the order has been delivered

– misuse or irresponsible consumption of alcoholic beverages

– indirect, incidental, or consequential damages arising from the use of our website or products

All product photos and descriptions are for general information and may differ slightly from real-life packaging due to design updates or visual rendering differences.

Nothing in this limitation affects your statutory consumer rights under EU consumer law. If a product is defective, damaged, or incorrect, you retain the right to a replacement or refund in accordance with our Return & Refund Policy.

To operate ZERO20 and deliver our alcoholic beverages responsibly and legally, we collect only the personal data that is necessary. This includes:

Information you provide to us:
– Full name and contact details (email, phone)
– Shipping and billing address
– Payment details (processed securely through our payment partners)
– Date of birth for mandatory age verification
– Account information (if you register an account)

Information collected automatically:
– IP address, browser type, device information
– Website behaviour and page interactions
– Cookies (functional, analytical, marketing – see Cookie Policy)

Information obtained through trusted third parties:
– Payment processors (transaction confirmation)
– Delivery carriers (shipping updates)
– Age verification partners

ZERO20 collects all data in accordance with the GDPR and Dutch privacy legislation.

We use your personal data to provide a safe and compliant shopping experience, and to fulfil legal requirements related to alcohol sales in the Netherlands and EU. We process your information for the following purposes:

Order fulfilment & delivery:
– verifying your age as required by law
– processing and shipping your order
– providing tracking updates and delivery notifications

Customer service & communication:
– responding to questions or support requests
– notifying you of important updates regarding your purchase

Legal compliance:
– meeting Dutch and EU alcohol regulations
– preventing fraud or misuse
– maintaining correct tax and accounting records

Website performance & improvements:
– analysing behaviour to optimise our store experience
– ensuring smooth and secure website functionality

ZERO20 will never sell your personal information. We only share data with GDPR-compliant partners when necessary for payments, deliveries, or age verification.

Under the GDPR, you have full control over your personal data. You may exercise the following rights at any time:

– Right of access: request a copy of the personal data we hold about you.
– Right to rectification: correct inaccurate or incomplete information.
– Right to erasure (“right to be forgotten”): request deletion of your data when legally allowed.
– Right to restrict processing: limit how your data is used in certain situations.
– Right to data portability: receive your data in a commonly used format.
– Right to object: object to certain processing activities.
– Right to withdraw consent: especially for cookies or email marketing.

To exercise any of these rights or request further information, contact us at:
info@zero20-amsterdam.nl

We respond to all GDPR-related requests within the legally required timeframe.

Cookies are small text files stored on your device when you browse our website. They help us improve functionality, enhance your shopping experience, and ensure that essential website features work correctly.

Cookies can be:
– Essential cookies: required for core functionality such as cart, checkout, account login.
– Analytical cookies: help us understand visitor behaviour and website performance.
– Marketing cookies: used to personalise ads and measure campaign effectiveness.

All cookies used by ZERO20 are compliant with GDPR and EU ePrivacy regulations.

ZERO20 uses cookies to ensure a safe, efficient, and enjoyable shopping experience.

We use cookies for the following purposes:

Website functionality:
– keeping items in your cart
– enabling the checkout process
– remembering your preferred language

Analytics & performance:
– understanding which pages are visited most
– monitoring website speed and errors
– identifying improvements to overall user experience

Marketing & personalisation:
– showing relevant ads and offers across platforms
– measuring how well our advertising performs

ZERO20 does not use cookies to collect sensitive data or personally identifiable information without your consent.

You are in full control of your cookie preferences. You can manage, restrict, or delete cookies at any time through your browser settings.

To manage cookies, you can:
– disable non-essential cookies in your browser
– block cookies from specific sites
– delete all cookies stored on your device

Please note that disabling essential cookies may affect the functionality of certain features, including checkout and account login.

For more information on cookie management, refer to your browser’s documentation (Chrome, Safari, Firefox, Edge).

ZERO20 ships all alcoholic beverages using certified carriers that comply with Dutch and EU regulations for alcohol distribution. All deliveries require an age verification step. Our couriers may ask for a valid government-issued ID upon delivery.

Available shipping methods:
– Standard home delivery (PostNL, DHL, or another compliant carrier)
– Business delivery to offices or commercial addresses
– Free pickup events or tastings (if available in the future)

We currently ship within the Netherlands. EU expansion is planned for the future and will follow country-specific alcohol regulations.

Orders are processed within 1-2 business days after payment is confirmed.

Estimated delivery times (NL):
– Standard delivery: 1–3 business days
– Remote areas: 2–5 business days

During peak periods (holidays, product launches, promotions), delivery times may be slightly longer.

Once your order ships, you will receive a tracking link via email.

Shipping fees are calculated at checkout based on package weight, destination, and carrier rates.

Current rates (NL):
– Standard shipping: €4.95
– Free shipping on orders above: €50
– Express options may become available in the future

All shipping costs will be clearly displayed before completing your order.

Due to the nature of alcoholic beverages, returns are limited and must comply with Dutch and EU consumer protection laws.

You may request a return only if:
– You received damaged or defective products
– You received the wrong item
– Your order was delivered in poor condition due to carrier mishandling

We cannot accept returns for:
– Opened bottles
– Products damaged after delivery
– Items purchased by customers under the legal drinking age
– Unwanted items due to change of mind (for alcohol this is restricted by law)

All return requests must be submitted within 14 days of receiving your order.

To initiate a return, please contact us at info@zero20-amsterdam.nl and include:

– Your full name
– Order number
– Description of the issue
– Clear photos of the product and packaging (if applicable)

Once reviewed, our team will confirm whether your return is eligible.

If approved, you will receive instructions for returning the item. All products must be returned in their original, unopened condition unless damaged upon arrival. ZERO20 reserves the right to refuse returns that do not meet these criteria.

Once your return is received and inspected, we will notify you via email.

If approved:
Refunds are processed within 5–10 business days, depending on your bank or payment provider.

If a replacement is preferred:
A new product will be shipped free of charge as soon as stock allows.

Shipping costs for returns are only reimbursed if the product was defective, damaged on arrival, or incorrect.

ZERO20 strictly complies with Dutch and EU alcohol regulations. According to Dutch law (Drank- en Horecawet), the legal age to purchase, receive, or consume alcoholic beverages is 18 years or older.

By using our website and placing an order, you confirm that:
– You are at least 18 years of age
– You are legally permitted to purchase alcohol in your country or region
– The information you provide during checkout is accurate and truthful

We reserve the right to cancel any order if age verification cannot be confirmed.

To maintain compliance and prevent underage sales, ZERO20 uses a two-step verification process:

1. Website Age Gate
Visitors must confirm they are 18+ before entering the site. This acts as an initial compliance layer, as required for online alcohol vendors.

2. Delivery ID Check
All shipments require the courier to perform an adult signature and age verification at the door. The recipient must show valid government-issued identification such as:
– Passport
– National ID card
– Driver’s license

Orders will not be delivered to minors, and packages will not be left unattended.

Our policies follow Dutch and EU legislation, including:
– Drank- en Horecawet (Alcohol Licensing & Regulations)
– EU Consumer Rights Directive
– GDPR data protection rules
– Regulations for distance selling and alcohol shipment

ZERO20 may refuse or cancel orders if we cannot confidently verify the customer’s age or identity.

We continuously review our procedures to ensure safe, legal, and responsible distribution of alcoholic beverages. Your cooperation helps us uphold responsible drinking standards and comply with international regulations.

At ZERO20, we champion a culture of enjoyment, responsibility, and moderation. Our cocktails are crafted for adults who appreciate quality and drink with awareness.

We actively support responsible consumption and comply with:
– Dutch alcohol legislation (Drank- en Horecawet)
– EU guidelines on alcohol advertising and responsible drinking
– Age verification and restricted delivery policies

Our mission is to provide premium cocktails while promoting safe, respectful, and mindful drinking habits.

To help ensure safe consumption, ZERO20 encourages the following guidelines:

Moderation matters.
Enjoy our cocktails slowly and avoid excessive drinking.

Know your limits.
Everyone’s tolerance is different — drink only what feels comfortable and safe.

Never drink and drive.
Always arrange safe transportation or designate a sober driver.

Stay hydrated & eat well.
Food and water help balance alcohol intake and improve your experience.

Avoid alcohol during pregnancy.
Consuming alcohol while pregnant can harm the unborn child.

Respect others.
Responsible drinking includes being mindful, courteous, and aware of your surroundings.

For more information on safe alcohol consumption, please consult:

Alcoholinfo.nl — official Dutch information portal on drinking responsibly.

DrinkAware — guidance, education, and tools for safer drinking.

EU Alcohol Policy — European Union recommendations on alcohol safety and public health.

ZERO20 remains committed to promoting a healthy and enjoyable drinking culture for all adults.

The information provided on the ZERO20 website (zero20-amsterdam.nl) is for general informational and commercial purposes only. While we strive to maintain accurate, complete, and up-to-date content, ZERO20 makes no warranties or representations regarding the reliability, accuracy, or availability of any information on this site.

All use of this website is at your own risk. ZERO20 is not liable for any direct or indirect damages, losses, or consequences arising from:
– website errors or omissions,
– temporary downtime or technical issues,
– reliance on content presented on this platform,
– the interpretation or misuse of any information displayed.

Nothing on this website constitutes legal, medical, or professional advice. For specific concerns, please consult a qualified expert.

ZERO20 provides detailed product descriptions, ingredients, allergen information, alcohol percentages, and imagery to the best of our ability. However, variations may occur due to production processes, packaging changes, or digital display differences.

ZERO20 cannot guarantee that:
– colours or textures displayed on your screen perfectly match real-life bottles,
– product photos fully represent the actual item,
– ingredient lists remain unchanged between batches (though updates will always be reflected when known).

Customers with allergies, intolerances, or dietary restrictions should always review the product label upon delivery before consumption. If you have questions, contact us at info@zero20-amsterdam.nl.

ZERO20 reserves the right to update, amend, or replace any part of this Legal Disclaimer or other policies at any time and without prior notice.

Changes may be made to:
– reflect updates in Dutch or EU law,
– adjust to business operations or new product offerings,
– improve customer clarity and safety,
– enhance user experience and website functionality.

All updates will be published on this page with immediate effect. Continued use of the website signifies acceptance of any revised terms.